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FAQ

Frequently Asked Questions

Payment Information | Account Statements | Refunds | 1098-T | Student ID | Student Health Insurance

General Questions

What types of services does the Tech Office of Student Accounts provide?

WVU Tech’s billing is administered by the Office of Student Accounts on the WVU main campus in Morgantown. The WVU Tech Office of Student Accounts is available to assist students, parents and other authorized individuals with a range of services, including photo IDs, parking permits, collecting and processing payments, providing information about student account balances and payment schedule deadlines.

Payment Information

Does WVU offer a payment plan?

Yes! An interest-free, monthly payment plan is offered through CASHNet. The Tuition Payment Plan is an alternative to paying each semester’s tuition and/or housing expenses in full prior to the Fall term (due in late July) and the Spring term (due in December). Some advantages of the Tuition Payment Plan are:

a)  MORE TIME TO PAY. Spread your tuition payments over a period of several months.

b)  AVOID HIGH INTEREST RATES. Unlike traditional loans, Tuition Payment Plans only charge a small fee at enrollment.

c)  CONVENIENCE. Enroll, manage your account and make payments all online, 24 hours a day.

d)  CONVENIENT ONLINE STATEMENTS. You will receive your statements via email each month with a link to Manage Your Account, where you can view your account or make payments online. For more details or to enroll in a payment plan, visit CASHNet .

I am an international student – how do I make a payment?

WVU has partnered with Flywire to provide an easy and secure method to send international payments in your home currency.  www.flywire.com/pay/wvu

I’m a parent – how do I know when something is due on my child’s account?

Students may add up to two eBill email addresses in STAR. This will allow parents or other authorized individuals to receive an electronic carbon-copy of any billing notification sent to the student’s MIX email. Simply select “Update Student & Parent E-Mail Addresses” under the “Personal Information” on the STAR system.  Parent and Guest Portal

What forms of payment are accepted?

The preferred method of payment is electronic check or credit card payment via the STAR system. The WVU Tech Office of Student Accounts (located in the One Stop Shop, Benedum Center, 609 South Kanawha Street) accepts checks, cash, money orders and credit cards in person. A 2.25% processing fee will be added to all credit card payments.

How do I make a payment online?

Using the students’ username and password, log into  portal.wvu.edu. Click "View Details" in the Student Accounts box to the right. Click on "Electronic Bill by Term/Make Payment" and select a term. Video instructions for viewing, printing and paying your bill can be found at:  studentaccounts.wvu.edu/billing/tutorials.

How do I use my financial aid as a payment option for my textbooks?   

For information, visit  studentaccounts.wvu.edu/bookstore-programs.

Account Statements

When will my statement be available to view online?

Your account details will be available to view via the student portal ( portal.wvu.edu).

Will I receive an account statement?

E-Bills for Spring are sent to student MIX email accounts on the 15th of each month to those with a balance due.

Refunds

In what situations are refunds issued to students?

- Overpayment of account balance

- Financial Aid and/or scholarships have been awarded exceeding the term charges

If I am due a refund, how will it be issued? 

E-Refund is the fastest way to get your refund. To sign up go to  studentaccounts.wvu.edu/refunds. If this option does not apply, we will mail you a paper check made payable to the student. The check will be mailed to the mailing address on file in the STAR system. 

1098-T

What if I need another copy of my 1098-T?  

If you would like a paper copy, please visit us in person at the One-Stop Shop. For printing copies at home and for a list of commonly asked questions, please visit:   taxservices.wvu.edu/employees/1098t-new-page.

Student ID

I lost my student ID. How do I get a new one?  

The One-Stop Shop is where you can get a new or replacement student ID. The cost of a replacement ID is $20. 

Student Health Insurance

What do I need to know about Student Health Insurance at WVU Tech?  

Student Health Insurance is automatically assessed on all student accounts when students register for classes. The cost is $1000 per semester.  

If a student is covered on their parents’ health insurance policy or their own, they may opt out of the Student Health Insurance offered through the school by filling out the Health Insurance Waiver. The Student Health Insurance Waiver website is already open, and students have until January 2nd to fill
out the waiver and opt out of the $1000 cost of insurance offered through WVU Tech.